After Registration; Access Instructions: You must be logged in to your member dashboard to access the QCHF Learning Center and view the on-demand training. After registering for this on-demand training, please follow the instructions below.

How to access the Member Dashboard & QCHF Learning Center:

• Click Here or copy & paste this link into your browser https://www.cahf.org/Education-Events/QCHF
• Log in to your account using your username and password
• Click your name in the top right corner to access your member dashboard
• Select “QCHF Learning Center” under Events
• Click Start to begin course

Description of Course:
In skilled nursing settings, patients are often labeled as “difficult,” “noncompliant,” or “agitated,” but these behaviors are often symptoms of underlying medical, psychological, or emotional issues. This engaging session will help attendees reframe behavior as meaningful communication and better understand its root causes, including depression, dementia, trauma, and loss of control. Participants will gain practical strategies to respond effectively, reduce staff frustration, and improve patient outcomes. Walk away with tools you can use immediately to create a calmer, more effective care environment.

Learning Objectives:
1. Identify common underlying causes of challenging behaviors in skilled nursing patients, including depression, dementia, delirium, and trauma
2. Differentiate between behavioral symptoms associated with cognitive impairment, mental health conditions, and medical factors
3. Apply evidence-based communication and de-escalation strategies to effectively respond to patient behaviors
4. Implement clinically informed approaches to improve patient engagement, reduce staff burnout, and enhance care outcomes

Who Should Attend:
Administrator, Director of Nursing (DON), Assistant Director of Nursing (ADON), Registered Nurse (RN), Licensed Vocational Nurse (LVN), Activities Director, Directors of Staff Development (DSD)

CE Hours (Requested):
NAB - 1; BRN - 1
Registrants must be individually logged in for the full session to receive CE hours and certificate. Certificates will be available on your member dashboard after the conclusion of the training. (quiz and evaluation must be completed first). 

This program has been approved for Continuing Education for 1 total participant hour by NAB/NCERS—approval #20270730-1-A122786-DL. Participants must complete the training prior to 7/30/2027, to be eligible for continuing education units.
 

Audio/Visual:
Virtual training experiences will happen on-demand and will be available starting at the advertised date/time. They will require a Wi-Fi connection, a laptop/computer and/or a smartphone. For the best experience, we highly encourage you to participate in a distraction-free environment.

Materials Provided:
Handouts and materials for this session will be available in the QCHF Learning Center. To access them, go to the session and click on the Resources tab.

BOARD REFUND POLICY
In order to receive a refund, cancellations for QCHF/CAHF classes must be made five (5) business days (Monday-Friday) prior to the beginning of the course. Cancellations must be in writing to cmerced@cahf.org. Transfer of registration is done ONLY if notified in writing prior to the start of the class.

QCHF reserves the rights to cancel this training at any time.