PLEASE NOTE: This virtual training has been split into two sessions for your convenience. Both sessions must be attended from 8:30 AM To 12:45 PM to be eligible for CE hours.

Dates: October 8th and 29th, 2025

Login Access: 
The link will be emailed 24-hours prior to the virtual training date, and 15 minutes prior to the start for all late or same-day registrations. The email will come from an @cahf.org email address.

Time:
8:15 AM- 8:30 AM Log into virtual training. System check if needed.
8:30 AM - 12:45 PM Class instruction each day

Attendees must be individually logged into the event on their own device for the entire presentation to receive continued education (CE) hours and a certificate.

Description:
This interactive virtual training is designed to equip skilled nursing facility (SNF) administrators and interdisciplinary team members with the knowledge and tools necessary to navigate the complex regulatory landscape of state and federal surveys. Participants will explore strategies for proactive survey preparedness, effective survey management, and post-survey follow-through. The course will also address critical components such as dietary compliance, relicensing and recertification processes, abuse prevention and reporting, and handling complaint and ERI surveys. Through real-world scenarios and expert guidance, attendees will gain actionable insights to improve survey outcomes and maintain regulatory compliance.

Learning Objectives:
By the end of this course, participants will be able to:

Identify key elements of survey preparedness and develop a facility-specific readiness plan to ensure compliance with state and federal regulations.
Demonstrate effective survey management techniques during onsite visits, including staff coordination, documentation practices, and communication with surveyors.
Explain the requirements and best practices for dietary services, re-licensing, and re-certification surveys to support successful outcomes.
Implement protocols for abuse prevention, mandatory reporting, and response to complaints and ERI surveys in alignment with regulatory expectations.
Develop a post-survey action plan that includes exit interview strategies, plan of correction development, and ongoing quality improvement initiatives.

Topics Include:

• Enhancing Survey Preparedness Competencies: Explore an array of tools and resources designed to enhance your team's readiness for surveys.
• Managing Survey Findings: Learn how to effectively manage your own survey findings, including the identification of top survey findings and implementation of best practices.
• Risk Mitigation: Understand how to manage and minimize risks associated with survey outcomes and develop effective solutions.

By enrolling in this course, your team will not only bolster their survey capabilities but also assume a pivotal role in upholding compliance standards. This, in turn, contributes to the enhancement of care quality and the reduction of legal and financial risks. Moreover, this course empowers your staff and enhances operational efficiency in addressing survey-related challenges, ultimately leading to an overall improvement in operational excellence within your facility.

CE Hours (Requested):
Registrants must be logged in individually for both days, 8:30AM - 12:45 Noon each date to receive CE hours (NAB - 8 and BRN - 8).

This program has been submitted (but not yet approved) for Continuing Education for 8  total participant hours from NAB/NCERS. Contact member.services@cahf.org for further information.

Audio/Visual Requirements:
Our virtual training experiences will occur in real-time, as scheduled. To participate, you will need a stable Wi-Fi connection, and either a laptop/computer or a smartphone. For an optimal learning experience, we strongly recommend engaging in a distraction-free environment.

Important Note:
To receive continuing education (CE) hours and certificates, each attendee must log in individually on their own device and remain present for the entire presentation. This ensures that everyone receives the full benefit of the course.

Materials: A link to the materials page will be provided at least 24 hours prior to the start time

BOARD REFUND POLICY: In order to receive a refund, cancellations for QCHF/CAHF classes must be made five (5) business days (Monday-Friday) prior to the beginning of the course. Cancellations must be in writing to cmerced@cahf.org. Transfer of registration is done ONLY if notified in writing prior to the start of the class.

QCHF reserves the rights to cancel this training at any time.