Time:
10:45AM - 11:00AM Log into virtual training. System check if needed.
11:00AM – 12:00PM Class instruction

Login Access: 
The link will be emailed 24-hours prior to the virtual training date, and 15 minutes prior to the start for all late or same-day registrations. The email will come from an @cahf.org email address.

Description of Course:
In skilled nursing settings, patients are often labeled as “difficult,” “noncompliant,” or “agitated,” but these behaviors are often symptoms of underlying medical, psychological, or emotional issues. This engaging session will help attendees reframe behavior as meaningful communication and better understand its root causes, including depression, dementia, trauma, and loss of control. Participants will gain practical strategies to respond effectively, reduce staff frustration, and improve patient outcomes. Walk away with tools you can use immediately to create a calmer, more effective care environment.

Learning Objectives:
 

• Identify common underlying causes of challenging behaviors in skilled nursing patients, including depression, dementia, delirium, and trauma
• Differentiate between behavioral symptoms associated with cognitive impairment, mental health conditions, and medical factors
• Apply evidence-based communication and de-escalation strategies to effectively respond to patient behaviors
• Implement clinically informed approaches to improve patient engagement, reduce staff burnout, and enhance care outcomeses

Who Should Attend:
Administrator, Director of Nursing (DON), Assistant Director of Nursing (ADON), Registered Nurse (RN), Licensed Vocational Nurse (LVN), Activities Director, Directors of Staff Development (DSD)
 

CE Hours (Requested):
BRN - 1 Hour
Registrants must be individually logged in for the full session to receive CE hours and certificate. BRN certificates will be available on your member dashboard after the conclusion of the training. (quiz and evaluation must be completed first). 

Audio/Visual:
Virtual training experiences will happen in real time on the date and time advertised. They will require a Wi-Fi connection, a laptop/computer and/or a smartphone. For the best experience, we highly encourage you to participate in a distraction-free environment.

Materials Provided:
Handouts/materials will be available in the chat box during the training.

BOARD REFUND POLICY
In order to receive a refund, cancellations for QCHF/CAHF classes must be made five (5) business days (Monday-Friday) prior to the beginning of the course. Cancellations must be in writing to cmerced@cahf.org. Transfer of registration is done ONLY if notified in writing prior to the start of the class.

QCHF reserves the rights to cancel this training at any time.